FAQs

In our view, therapy can be a transformative experience for anyone looking to enhance their life. It provides a safe, non-judgmental space to explore your thoughts, feelings, and behaviors, helping you identify what's working and what areas need improvement. With the guidance of a therapist, you can develop strategies to overcome challenges and move forward with confidence.

For therapy to be covered by insurance, it generally needs to be deemed "medically necessary," which means meeting criteria for a mental health diagnosis. Working closely with your therapist, you'll determine if your symptoms require treatment. The good news is that most people seeking therapy will qualify for insurance coverage, making it more accessible than you might think.

Telehealth allows for confidential, convenient and social distanced counseling services. At Pulse Counseling & Wellness Center, PLLC, we utilize SimplePractice, a HIPAA compliant video conferencing service to provide counseling services via video call. Telehealth removes barriers such as transportation, childcare, privacy concerns, time to and from appointments. Many clients utilize their lunch breaks to invest in their mental health and are able to benefit from weekly therapy sessions without missing any work or family time. Many schools allow for counseling through telehealth for their students as this allows for the student to benefit from their mental health or behavioral health counseling in a way that limits how much school the student misses. Telehealth can be combined with face-to-face counseling for convenience and social distancing while still maintaining the benefits of meeting in-person with your counselor. Please note not everyone is appropriate for telehealth and this may be determined with your provider.

The easiest way to schedule is by clicking the "Schedule Session" button at the bottom of this page. You will be directed to a secure portal where you can choose your therapist and make an appointment at your convenience. 

Once we receive your completed referral you will be entered in our system as a new client and sent Intake documents. 

While we do our best to keep our website updated, ee do not guarantee that our providers will be available at the time of your referral. Provider caseloads do change on a daily basis, which means they may not have availability on or at the set days/times client’s may need. When providers are unable to accommodate new referrals scheduling needs those referrals are placed on our waiting list for the next available provider or for the specific provider that has been requested. The estimated wait time is unknown as it is dependent upon the provider’s caseload. If you must be placed on a waiting list, you will be notified by our administrative team either by phone or email.

You can also call/text us at 309.232.8669 or send us an email to admin@pulsecounselingandwellness.com. Our friendly administrative team is happy to answer any question you might have and get you on the road toward reaching your goals!

Pulse Counseling & Wellness PLLC does not currently accept walk-ins; we are by appointment only.  

We are in network with most major commercial insurance companies, employee's assistance programs, Medicare, and Iowa Medicaid, and will file claims on your behalf. 

We are not in network with Illinois Medicaid. For all other insurance you must check on out-of-network benefits and will be responsible for filing claims directly with your insurance company. We can provide any paperwork you need for any out-of-network insurance companies. Click here to view more information: Investment 

Please be advised that while we can verify your insurance eligibility and our network status with your insurance company at the time of the referral, we are unable to verify your specific plan benefits and out of pocket costs with your insurance carrier. It is your responsibility to verify your own benefits and out of pocket costs with your insurance carrier prior to services being rendered. To do so, please call the number on the back of your insurance card prior to your first session. 

Please visit our Investment page for specific rates. For individuals with insurance, your insurance company will set the rate that we charge you. Based on your plan, you may be responsible for a co-pay, co-insurance and/or a deductible amount. Out-of-pocket costs vary by plan. We are happy to help you understand your insurance and coverage. Just give us a call.

Pulse Counseling & Wellness Center is proud to be a partner of Open Path and offer an affordable counseling option through our Counselor Intern Program. Graduate students are in the final portion of their master's degree and are supervised by licensed clinicians in the practice. They can see folks for $30 per session. 

Our program features master's level practicum and internship students who are completing their graduate degrees in counseling, psychology, or related fields. These interns are passionate, knowledgeable, and trained in the latest evidence-based therapeutic techniques, and practice under the supervision of a site-supervisor and faculty at their respective University. They provide compassionate, high-quality care tailored to your unique needs, while receiving guidance from our licensed clinicians to ensure the highest standard of care. 

- High-Quality Care: Interns are closely supervised by licensed professionals, ensuring effective and reliable treatment.

- Fresh Perspectives: Interns bring up-to-date knowledge and innovative approaches to therapy, offering you new and diverse ways to address your challenges.

Once you schedule your appointment, you will receive an email invitation to our secure portal where you will complete all your intake paperwork online prior to your first appointment. 

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Through the portal, you will be able to schedule and cancel appointments, view and pay bills, and securely message your provider.

The first session will be an information-gathering session to determine exactly what your needs are. It is a chance for you to get to know your therapist, and to start the therapeutic relationship. Vulnerability within the counseling relationship is pivotal for success. The more you trust your therapist—the better the outcome. 

Therapists will make every effort to return calls in a timely manner but are not capable of responding to emergencies. If you believe you are in a life threatening or emergency situation, please call 911 or go to your nearest emergency room.